Use a shared business record to connect teams and make exceptions easier to follow.
01
One view of orders across channels
How can teams work from the same order across marketplaces, web stores and B2B?
Integrate channel orders where interfaces allow, retain source order references, align customer, SKU, amount and status fields, and link fulfilment and refund progress.
02
Multi-warehouse stock and supplier coordination
Which stock can be promised when goods are reserved, in transit or moving between warehouses?
Distinguish stock on hand, available, reserved, inbound and in transfer. Connect overseas and third-party warehouses with supplier preparation and packing updates, with clear ownership.
03
Replenishment with a visible basis
What should be replenished, how much and when, and why?
Combine sales history, stock, supplier work in progress, inbound shipments, lead times and safety stock to design explainable replenishment suggestions and risk alerts.
04
Delivery milestones and exception follow-up
How can tracking and carrier updates return to the order workflow?
Subject to carrier and forwarder interfaces, link tracking numbers, delivery milestones and exceptions to orders, with an owner for delays, customs and delivery issues.
05
Settlement reconciliation and exception review
How should orders, invoices, fees, refunds and receipts be matched?
Design import, matching and review rules by platform and settlement cycle. Keep differences in a review queue and trace them to orders and fee categories.
06
Cost and margin by business dimension
Which channels, countries, warehouses and SKUs deserve attention?
Align purchasing, inbound freight, storage, platform, last-mile and after-sales costs, then analyse revenue, cost and margin by channel, country, warehouse and SKU.